FAQS!
General questions and answers
Where can I get media pictures?
How do I convert images to a 1:1 format for the site?
What size/format should competition prize pictures be? How should I design my comp card images?
Are instant winners notified automatically?
How do auto draws work?
How do I update the direct debit for website fees?
Why can't team members see each other's tickets in intercom?
When a raffle sells out where does it go?
Are Prize Competitions allowed on TikTok, Snapchat & X, or Do They Require RMG Approval Similar to Meta?
Can I run competitions with alcohol as the prize?
How can I, as a merchant, get Paypal integrated into my checkout?
How can I, as a merchant, get Google and Apple Pay integrated into my checkout?
What statistics do I need for the stats bar on my site?
Can customers save their bank details when they win an instant win for quick payout? Where is this data stored?
How to Draw A Competition With Fewer Ticket Sales
Slider Knowledge
How Do I Check Claimed Cash Instants?
Can Cashback Be Enabled On My Site?
PCI Compliance What To Do?
What Do Emails To Customers Look Like?
Why Are There Customer's Phone Numbers On The Entries On The Frontend Of My Site?
How Do I Do A Live Draw?
How Do I Track New Players?
How Do I Track The Total Spend Of Players?
Can I Enable The Site To Show Names On The Won Instant Wins?
Can We Have The Amount Of Tickets Sold Shown As A Percentage Instead?
Where do I see a customers date of birth?