FAQS!
General questions and answers
By Alice and 2 others3 authors31 articles
Where can I get media pictures?
How do I convert images to a 1:1 format for the site?
What size/format should competition prize pictures be? How should I design my comp card images?
Are instant winners notified automatically?
How do auto draws work?
Why can't team members see each other's tickets in intercom?
When a raffle sells out where does it go?
Are Prize Competitions allowed on TikTok, Snapchat & X, or Do They Require RMG Approval Similar to Meta?
Can I run competitions with alcohol as the prize?
How can I, as a merchant, get Paypal integrated into my checkout?
Can I get Google and Apple Pay integrated into my checkout?
What statistics do I need for the stats bar on my site?
Can customers save their bank details when they win an instant win for quick payout? Where is this data stored?
How to Draw A Competition That Is Undersold?
Slider/Featured Comps Knowledge
How Do I Check Claimed Cash Instants?
Can Cashback Be Enabled On My Site?
PCI Compliance What To Do?
How Do I Do A Live Draw?
Can I Enable The Site To Show Names On The Won Instant Wins?
Can We Have The Amount Of Tickets Sold Shown As A Percentage Instead?
Can I Enable 2 Comps Per Screen On Mobile Instead Of 1?
Can I move the How To Play Below The Competitions?
How To Use The Multibuy Feature?
Can I Upload GIFS For My Comp Cards?
Can I Run A Competition With More Than 1 Winner
Do I Need to Register With ICO?
Why are my customers getting the warning 'Cannot decode JSON response'? - Cashflows ONLY
How To Set Up The Dice Game?
Where Is My Reputation Hub ID?
Where Do I Find My Business Trustpilot ID?
