Disclaimer, this functionality is only available for some site versions on the latest core. Please reach out to the team if you are not sure what features you should have.
Long story short, yes! Your customers will be given the option to claim their instant win immediately by inputting their bank details for a quick cash transfer.
You will find these bank details secured and protected in the backend of your site on the instant win tab, under 'details'. This is protected by a secure, locked down database, that only supports transfer of data between the website and the user. Only the website can request this information, and only the people with specific assigned access in the backend can view it. We refer to the PCI guidelines, and this access is often reviewed by Reffle and the site owner.
Claiming a prize and inputting bank details is only available on instant wins and not on main prizes.
Below, you will see the process of a customer claiming an instant win and inputting their details:
As soon as a customer wins, they will be notified on screen and be sent an email.
It will give your customer the chance to claim straight away.
It will take them to their account to the Instant Wins claim page, as will the email.
They can then select how they want to claim their prize or cash (site credit is automatically paid out).
If cash, they will get the option to add their bank details.
If they choose the prize, they need to add their delivery address
If it's a prize or cash it will then update your admin portal Instant Wins section. The bank details/delivery address will be in the 'claimed' filter
Once you've paid the cash or sent the prize you can mark the win as completed.
When you are checking your instant wins on the admin portal you can select the All filter (make sure to click the filter button) so it updates the view to see all Instant Wins or select Pending or Claimed for ones not completed yet.