If your Meta Business Account has been blocked, it’s likely due to a policy violation, verification failure, or suspicious activity. Here’s what you can do:
Steps to Appeal a Disabled WhatsApp Account
Go to Account Quality Dashboard
→ business.facebook.com/accountquality
→ Select the banned account or asset.
Request Review
→ Click “View Details” then “Request Review” (if available)
Provide Documentation
→ Business verification docs (license, tax ID, utility bill).
→ Proof of domain or phone ownership.
→ Clear explanation of your business use case.
Submit the Appeal
→ Use the template provided for faster resolution.
Wait for Meta’s Response
→ Typically 3–7 business days. Avoid multiple appeals.
Here is an Appeal Template to Submit to Meta
Dear Meta Business Support Team,
I am reaching out to appeal the recent restriction or lock placed on our WhatsApp Business account. Our business is committed to complying with all Meta and WhatsApp Business policies, and we believe this action may have been applied in error or due to a misunderstanding.
Please find below the details of our account:
Business Name: [Your Business Name]
Business Manager ID: [Your Business Manager ID]
WhatsApp Phone Number: [Your WhatsApp Business Number]
WABA ID (if known): [Your WhatsApp Business Account ID]
Website of the Business:[Your Website of the Business]
We kindly request a thorough review of our account. If there are any specific actions required on our part to resolve this issue or verify compliance, we are happy to cooperate fully.
Thank you for your time and support. We look forward to resolving this matter quickly.
Pro Tips to Prevent Future Blocks:
Complete business verification.
Avoid sending unsolicited messages or spam via WhatsApp API
Use only approved templates for outbound messages.
Maintain a good quality rating in WhatsApp Manager.