1. Navigate to the “Orders” tab.
2. If the order isn’t immediately visible:
Ask the customer for their Order ID from their confirmation email.
Alternatively, search for the order using the customer’s email address and click “Filter”.
3. Select the relevant order to view its details.
4. Inside the order, you can see:
The customer’s contact details.
A summary of items purchased
5. Click the “Refund” button to start the process.
6. Specify the amount to be refunded.
7. Include a note for the customer, which will appear in their refund email.
8. Depending on your payment provider:
If supported, use the direct refund button to refund the customer’s bank card.
If a manual refund is required, log into your payment provider’s dashboard, locate the transaction, and process the refund.
Alternatively, refund the amount to the customer’s wallet if applicable or preferred.
9. You will need to update the order from 'Completed' to 'Refunded' to place the tickets back into the competition.
10. Once the refund is processed, the order status should be updated to “Refunded”.
